โFinOps is about people, aided by technology, bringing financial accountability to the variable cloud spend model.โ
Cloud technology has revolutionized how organizations build and deliver technology, but its variable spending model creates a challenge that fundamentally requires collaboration. FinOps bridges the gap between technology and finance by creating a culture where everyone shares responsibility for cloud financial management.
FinOps is not just another framework or set of toolsโitโs a cultural practice that requires collaboration, communication, and shared accountability. This guide presents FinOps through a practical lens, focusing on how professionals throughout your organization can work together to harness the full value of cloud while maintaining financial control.
This guide will take you through the FinOps framework components as they relate to the people in your organization:
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ FINOPS JOURNEY โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโค
โ โโโโโโโโโโโโ โโโโโโโโโโโ โโโโโโโโโโโโโโ โโโโโโโโโโโ โ
โ โPRINCIPLESโ โ โ DOMAINS โ โ โCAPABILITIESโ โ โ PHASES โ โ
โ โโโโโโโโโโโโ โโโโโโโโโโโ โโโโโโโโโโโโโโ โโโโโโโโโโโ โ
โ โ โ โ โ โ
โ โโโโโโโโโโโ โโโโโโโโโโโ โโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโ โ
โ โ PERSONASโ โ โ MATURITYโ โ โ SCOPES โ โ โIMPLEMENTATIONโ โ
โ โโโโโโโโโโโ โโโโโโโโโโโ โโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
FinOps principles reflect how teams should collaborate and operate to create financial accountability in the cloud. Each principle spotlights the key interactions that make FinOps successful.
The Challenge: Different departments speak different languagesโEngineers talk about architecture, Finance talks about budgets, and Product talks about features.
The Solution: Create spaces where these diverse perspectives come together to develop shared understanding through:
Real-World Example: A leading e-commerce company established โCloud Cost Cafรฉsโโbi-weekly informal sessions where engineers, finance, and product teams gather to review cloud costs over coffee. These sessions have led to a 24% reduction in unnecessary cloud spending through improved communication alone.
The Challenge: Professionals tend to focus on metrics that matter to their roleโengineers on performance, finance on cost, product on features.
The Solution: Create a common language of value that transcends departmental perspectives:
Value Framework: When evaluating cloud decisions, encourage your teams to consider the following: โDoes this decision allow us to serve our customers better, faster, or more efficiently than before?โ
The Challenge: When responsibility is diffused, accountability disappears. In many organizations, nobody feels personally responsible for cloud costs.
The Solution: Create direct connections between decisions and financial outcomes:
Ownership Story: The engineering team at a media streaming service introduced โcloud cost buddiesโโeach sprint, one team member wore the hat of cost efficiency champion, reviewing proposed changes for financial impact before deployment. This rotation ensured everyone developed cost consciousness while sharing the responsibility.
The Challenge: Teams canโt make informed decisions without timely, relevant information presented in ways they can understand.
The Solution: Design information experiences tailored to different personas:
Dashboard Philosophy: โThe perfect dashboard answers the questions you ask most frequently in a language you understand naturally.โ
The Challenge: Without coordination, FinOps efforts become fragmented and inconsistent across the organization.
The Solution: Create a hub-and-spoke model where central expertise supports distributed action:
Team Structure: Think of your FinOps team like air traffic controlโthey donโt fly the planes (thatโs the engineering teams), but they coordinate everything, prevent collisions, and ensure everyone reaches their destination safely and efficiently.
The Challenge: Organizations tend to apply old mental models to new paradigms, treating cloud like traditional infrastructure.
The Solution: Foster a growth mindset that embraces the flexibility of cloud:
Paradigm Shift: Help your teams transition from thinking of servers as pets (named, cared for, irreplaceable) to cattle (numbered, replaceable, scaled up or down as needed)โa shift that unlocks the true flexibility of cloud.
The four FinOps domains represent areas where teams must develop specific expertise and processes to achieve cloud financial excellence. Each domain focuses on key activities that deliver particular outcomes.
Focus: Giving stakeholders the visibility they need to make informed decisions.
Key Activities:
Visibility Mantra: โYou canโt manage what you canโt see, and you canโt improve what you donโt understand.โ
Focus: Connecting technical metrics to business outcomes that matter to everyone.
Key Activities:
Value Question: โHow does this cloud investment help us serve customers better, operate more efficiently, or grow more rapidly?โ
Focus: Empowering teams to identify and implement improvements.
Key Activities:
Optimization Philosophy: โOptimization isnโt about being cheapโitโs about being intentional with every dollar spent.โ
Focus: Building the capability, culture, and collaboration needed for FinOps success.
Key Activities:
Culture Building: โFinOps isnโt something you doโitโs a way of working together that becomes part of your organizational DNA.โ
FinOps capabilities represent the specific activities teams perform to implement each domain. These capabilities evolve as organizations mature their FinOps practice.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ โ
โ DATA INGESTION โ ALLOCATION โ REPORTING โ ANOMALIES โ
โ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ |
โ "Gather the "Assign costs "Create "Detect and โ
โ right data" to owners" insights" alert" โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Core Element: Breaking down data silos to create a unified view of cloud spending.
Implementation Requirements:
Core Element: Creating accountability by connecting spending to the teams responsible.
Implementation Requirements:
Core Element: Translating complex data into actionable insights for different audiences.
Implementation Requirements:
Core Element: Ensuring the right teams know when something unexpected happens with cloud spending.
Implementation Requirements:
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ โ
โ PLANNING โ FORECASTING โ BUDGETING โ BENCHMARKING โ UNIT โ
โ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โ
โ "Estimate "Predict "Set "Compare "Connect โ
โ future future limits" performance" to value" โ
โ costs" costs" โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Core Element: Making informed predictions about future cloud requirements and costs.
Implementation Requirements:
Core Element: Using data and insights to predict future cloud spending patterns.
Implementation Requirements:
Core Element: Setting appropriate financial guardrails for cloud spending.
Implementation Requirements:
Core Element: Learning from others to set appropriate targets and identify improvement opportunities.
Implementation Requirements:
Core Element: Connecting technical metrics to business outcomes that everyone understands.
Implementation Requirements:
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ โ
โ ARCHITECTURE โ RATE โ WORKLOAD โ SUSTAINABILITY โ LICENSING โ
โ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โ
โ "Design "Lower "Right-size "Reduce "Optimize โ
โ efficiently" rates" resources" impact" software" โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Core Element: Designing cloud systems that deliver value while managing costs effectively.
Implementation Requirements:
Core Element: Finding the most cost-effective way to pay for cloud resources.
Implementation Requirements:
Core Element: Ensuring resources match actual requirements, eliminating waste.
Implementation Requirements:
Core Element: Minimizing environmental impact alongside financial costs.
Implementation Requirements:
Core Element: Managing software costs effectively across cloud environments.
Implementation Requirements:
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ โ
โ OPERATIONS โ GOVERNANCE โ ASSESSMENT โ TOOLS โ EDUCATION โ
โ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โฌ๏ธ โ
โ "Run the "Establish "Measure "Enable "Develop โ
โ practice" guardrails" maturity" with tech" skills" โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Core Element: Running an effective FinOps function that delivers value to the organization.
Implementation Requirements:
Core Element: Creating guardrails that enable rather than restrict innovation.
Implementation Requirements:
Core Element: Honestly evaluating capabilities to identify improvement opportunities.
Implementation Requirements:
Core Element: Enabling teams with the right technology to perform FinOps effectively.
Implementation Requirements:
Core Element: Building the knowledge and skills needed for FinOps success.
Implementation Requirements:
FinOps is an iterative process where organizations continuously cycle through three phases: Inform, Optimize, and Operate. This cycle creates a feedback loop of continuous improvement.
โโโโโโโโโโโโโโโโโโโโโ
โ โ
โ INFORM โ
โ (Visibility) โ
โ โ
โโโโโโโโโโโโโโโโโโโโโ
โฒ
โ
โ
โโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโ
โ โ โ โ
โ OPERATE โ โโโโโโโบ โ OPTIMIZE โ
โ (Culture) โ โ (Efficiency) โ
โ โ โ โ
โโโโโโโโโโโโโโโโโโโโโ โโโโโโโโโโโโโโโโโโโโโ
Focus: Giving stakeholders the information they need to understand their cloud usage and costs.
Key Activities:
Inform Philosophy: โIn the Inform phase, we create the shared understanding that enables better decisions.โ
Focus: Identifying and implementing opportunities to improve efficiency.
Key Activities:
Optimize Philosophy: โIn the Optimize phase, we turn insights into action to improve efficiency.โ
Focus: Embedding FinOps principles and practices into the organizational culture.
Key Activities:
Operate Philosophy: โIn the Operate phase, we make cost-conscious behavior part of our organizational DNA.โ
A healthy FinOps practice continually moves through these phases:
This cycle continues with increasing sophistication as the team matures.
FinOps requires collaboration across multiple roles and functions. Each persona brings unique perspectives, challenges, and contributions to the practice.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ CORE FINOPS PERSONAS โ
โโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโฌโโโโโโโโโโโฌโโโโโโโโโโโโโโโค
โ FINOPS โ โ โ โ
โ PRACTITIONERโ ENGINEERING โ FINANCE โ LEADERSHIP โ
โโโโโโโโโโโโโโโผโโโโโโโโโโโโโโผโโโโโโโโโโโผโโโโโโโโโโโโโโโค
โ PRODUCT โ โ โ โ
โ โ PROCUREMENT โ ITSM โ SECURITY โ
โโโโโโโโโโโโโโโดโโโโโโโโโโโโโโดโโโโโโโโโโโดโโโโโโโโโโโโโโโ
The Bridge Builder: Connects technical and financial worlds to enable value-focused decisions.
Daily Activities:
A Day in the Life: Sarah, a FinOps Practitioner, starts her day by reviewing overnight cost anomalies, then meets with the ML team to discuss commitment strategies for their GPU workloads. Later, she prepares the monthly executive dashboard, highlighting how recent optimizations have improved unit economics for the companyโs key services.
The Builder: Creates and manages cloud infrastructure while balancing performance, reliability, and cost.
Daily Activities:
A Day in the Life: Miguel, a Senior DevOps Engineer, reviews the teamโs cost dashboard during morning standup, noting that the test environment costs have increased. He investigates and discovers a configuration issue, implements a fix, and sets up an alert to catch similar issues in the future. Later, he meets with the FinOps team to discuss reserved instance coverage for the production environment.
The Steward: Ensures cloud spending aligns with financial plans and delivers appropriate business value.
Daily Activities:
A Day in the Life: Anika, a Financial Analyst, begins her day reconciling yesterdayโs AWS charges with internal cost allocations. She notices a discrepancy in the marketing teamโs spending and works with their technical lead to correct the tagging issue. In the afternoon, she reviews commitment discount opportunities with the FinOps practitioner and updates the quarterly forecast based on new projects starting next month.
The Visionary: Sets strategic direction and creates the conditions for FinOps success.
Daily Activities:
A Day in the Life: Marcus, the CTO, starts his day reviewing the executive cloud dashboard, noting that the new recommendation engine has improved customer engagement while maintaining predicted cost-per-transaction. In his staff meeting, he recognizes the team that reduced their cloud spending by 30% through architecture improvements. Later, he meets with Finance to discuss commitment strategy for the upcoming fiscal year.
The Value Creator: Defines requirements and priorities that drive cloud usage and spending.
Daily Activities:
A Day in the Life: Priya, a Product Manager, reviews feature requests with her team, using the cloud cost simulator to estimate the impact of different implementation options. She meets with marketing to discuss the unit economics of their upcoming campaign, then joins the weekly FinOps review to provide context for recent usage increases related to a new feature rollout.
The Negotiator: Secures the best possible terms for cloud services and related software.
Daily Activities:
A Day in the Life: Carlos, a Procurement Specialist, reviews the FinOps teamโs recommendations for upcoming reserved instance purchases, then contacts AWS to negotiate terms. He meets with the license management team to discuss upcoming renewals and how theyโll integrate with cloud deployments. Later, he updates the cloud vendor management dashboard with current discount rates and commitment coverage.
Beyond the core team, several adjacent functions play important roles in FinOps success:
Organizations develop FinOps capabilities at different rates based on their needs and priorities. The FinOps Maturity Model provides a roadmap for this growth journey.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ FINOPS MATURITY MODEL โ
โโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโโโโโโโโโโโค
โ โ โ โ
โ CRAWL โ WALK โ RUN โ
โ โ โ โ
โโโโโโโโโโโโโโผโโโโโโโโโโโโโโโโโโโโโโโโโผโโโโโโโโโโโโโโโโโโโโโโโโโโโโค
โ Basic โ Defined processes โ Advanced automation โ
โ visibility โ Some automation โ Proactive optimization โ
โ Initial โ Broader adoption โ Organization-wide โ
โ processes โ Regular optimization โ Continuous improvement โ
โ โ โ โ
โโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Focus: Building awareness and establishing basic processes.
Organizational Characteristics:
Crawl Stage Example: A retail company begins their FinOps journey by implementing basic tagging on cloud resources and creating monthly spending dashboards for each department. They establish a small FinOps team that works with engineering to identify the most obvious optimization opportunities, like unused resources and oversized instances.
Focus: Expanding adoption and developing consistent processes.
Organizational Characteristics:
Walk Stage Example: Building on their initial success, the retail company implements automated tagging enforcement and creates customized dashboards for different teams. They establish bi-weekly optimization reviews and develop a commitment strategy for predictable workloads. Engineering teams begin incorporating cost considerations into their architecture decisions, and finance includes cloud costs in their regular forecasting processes.
Focus: Optimization becoming second nature throughout the organization.
Organizational Characteristics:
Run Stage Example: The retail company now has fully automated optimization for many common scenarios, with engineers receiving real-time feedback on the cost impact of their deployments. Unit economics metrics drive product decisions, and cloud financial management is fully integrated with enterprise financial systems. The FinOps team focuses on strategic initiatives and coaching rather than tactical optimizations, which are now handled autonomously by engineering teams.
Remember these key principles about FinOps maturity:
As organizations mature their FinOps practice, they often expand beyond public cloud to include other technology spending areas.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ FINOPS SCOPES โ
โโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโค
โ PUBLIC โ โ โ
โ CLOUD โ SAAS โ DATA CENTER โ
โ โ โ โ
โโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโ
Focus: Managing the variable spending of on-demand cloud resources.
Key Characteristics:
Cloud FinOps in Action: A media company implements comprehensive tagging, right-sizing automation, and commitment strategies across their AWS, Azure, and GCP environments, reducing their annual cloud spend by 28% while supporting 40% growth in streaming content.
Focus: Optimizing the proliferation of subscription-based software services.
Key Characteristics:
SaaS FinOps in Action: A financial services firm discovers they have five different project management tools being purchased by different departments. By consolidating to a single, enterprise-wide solution, they reduce annual software costs by $380,000 while improving cross-team collaboration.
Focus: Bringing cloud-like financial management to traditional infrastructure.
Key Characteristics:
Data Center FinOps in Action: A healthcare organization implements chargeback for their on-premises infrastructure, driving better resource utilization and more informed decisions about workload placement between their data center and public cloud environments.
Putting FinOps into practice requires a thoughtful approach tailored to your organizationโs culture, structure, and maturity.
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ FINOPS IMPLEMENTATION โ
โโโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโโโโโโโฌโโโโโโโโโโโโโโโโโโโโค
โ FIRST 30 DAYS โ DAYS 31-60 โ DAYS 61-90 โ
โโโโโโโโโโโโโโโโโผโโโโโโโโโโโโโโโโโโโโโโโโผโโโโโโโโโโโโโโโโโโโโค
โ Secure โ Implement basic โ Begin regular โ
โ sponsorship โ reporting โ optimization โ
โ โ โ โ
โ Form initial โ Create tagging โ Establish โ
โ team โ strategy โ governance โ
โ โ โ โ
โ Assess currentโ Identify quick โ Develop training โ
โ state โ wins โ program โ
โโโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโโโโโโโดโโโโโโโโโโโโโโโโโโโโ
Focus Areas:
Quick Start: Begin with a cloud cost workshop that brings together key stakeholders from engineering, finance, and product teams to review current cloud spending, identify pain points, and establish shared goals for the FinOps practice.
Focus Areas:
Early Win: Focus on โnon-production taxโโidentifying and optimizing development, testing, and staging environments that often contain significant waste, such as oversized instances and resources running 24/7 when only needed during business hours.
Focus Areas:
Building Momentum: Implement a โFinOps Fridayโ routine where teams spend time reviewing their cloud costs, identifying optimization opportunities, and sharing successful strategies. Recognize and reward teams that demonstrate cost-conscious behaviors.
Different organizational structures can support effective FinOps, depending on your companyโs size, culture, and maturity.
Structure: Dedicated FinOps team manages all aspects of the practice.
Best For:
Centralized Example: A mid-sized software company establishes a three-person FinOps team reporting to the CTO. This team manages all aspects of cloud financial management, from tagging strategy to optimization reviews, serving as a central resource for all cloud-using teams.
Structure: Central FinOps team sets standards, with distributed implementation.
Best For:
Federated Example: A global financial services firm establishes a central FinOps Center of Excellence that defines policies, tools, and best practices. Each business unit has dedicated FinOps analysts who implement these standards while adapting to their specific needs and working closely with their engineering teams.
Structure: Cross-functional team with representatives from key functions.
Best For:
Community Example: A healthcare technology company forms a FinOps community of practice with representatives from engineering, finance, product, and procurement. They meet bi-weekly to review cloud spending, share optimization strategies, and collaborate on improvement initiatives, while maintaining their primary roles in their home departments.
Implementing FinOps isnโt without hurdles. Here are common challenges and practical solutions:
People Solution:
People Solution:
People Solution:
People Solution:
The FinOps discipline continues to evolve alongside cloud technologies and organizational practices. Understanding emerging trends helps prepare for future developments.
Machine learning will increasingly drive FinOps activities:
Organizations will need unified approaches across environments:
Environmental impact will become inseparable from financial management:
FinOps will elevate from operational concern to strategic capability:
While frameworks, tools, and processes are important, the true power of FinOps lies in how it brings teams together to create a culture of financial accountability. Successful FinOps implementation isnโt just about reducing costsโitโs about maximizing the value of every dollar spent in the cloud.
By focusing on the collaborative aspects of cloud financial managementโcommunication, education, incentives, and cultural changeโorganizations can transform how they operate in the cloud. When professionals across functions share a common language, goals, and understanding of cloud economics, they make better decisions that balance innovation, speed, and cost.
The journey to FinOps maturity is continuous and ever-evolving. As you progress, remember that the goal isnโt perfection but continuous improvement. Each step forward creates more value for your organization and builds stronger collaboration across teams.
As you embark on or continue your FinOps journey, focus on culture and collaboration first. With the right foundation in place, the technical and financial aspects will follow.